Help Center

We’re here to help

Find answers, track your order, request a refund, or contact our team. MemoMaster® (the former “Honey Ritual” in capsule form) is backed by a 365-day money-back guarantee.

Average reply: 1–2 business days Support hours: Mon–Fri, 9:00–18:00 (UTC−3)

Fastest resolution checklist

  • Order ID and purchase email
  • Full name and shipping address (if applicable)
  • Describe the issue in 1–2 lines (screenshots help!)

Order & Shipping

Track packages, update addresses, resend confirmations.

Refunds & Guarantee

365-day, 100% money-back. Start your request here.

FAQ

Top answers about usage, billing, and more.

Order Help

Most order lookups are instant when you provide the exact purchase email and Order ID.

Tip: Search your inbox for “MemoMaster” or the checkout receipt to find your Order ID.

Change shipping address?

If your order hasn’t shipped yet, we can update the address. Include full new address and Order ID in your message.

Didn’t receive confirmation?

Check spam/junk folders and add our address to your contacts. We can resend your confirmation and invoice.

365-Day Money-Back Guarantee

We stand behind MemoMaster®. If you change your mind for any reason within 365 days of purchase, we’ll issue a full refund.

How to request a refund

  1. Locate your Order ID and purchase email.
  2. Click Start Refund and tell us in 1–2 lines how we can help.
  3. Our team will confirm next steps (refund timing, invoice, etc.).

Returns

We typically do not require returns for dietary supplements. If a return is necessary (e.g., shipping error), we’ll provide a prepaid label and instructions.

Refund timing

Refunds are issued to the original payment method. Banks may take 5–10 business days to post the credit after we process it.

Shipping & Delivery

Processing & tracking

Orders are processed promptly on business days. Once shipped, you’ll receive a tracking link by email.

Lost or delayed packages

If tracking stalls for 7+ days, contact us with your Order ID. We’ll investigate with the carrier and arrange a replacement if needed.

Address issues

Provided an incorrect address? Message us ASAP. If the order hasn’t left the warehouse, we can usually update it.

International

Customs or import fees may apply depending on destination. Timelines can vary due to local processing.

Product & Usage

How to use MemoMaster

Take 2 capsules daily with water, preferably with a meal. Consistency over a few weeks matters.

Safety

Consult your healthcare provider if pregnant, nursing, have a medical condition, or take medications.

Label & ingredients

Labels may vary by lot. Always follow your bottle’s label. For specific ingredient questions, contact support.

Allergens

If you have allergy concerns, message us before use so we can provide the latest lot information.

Billing & Receipts

Charges

All prices are in USD unless otherwise stated. Taxes/shipping are calculated at checkout.

Invoice

Need a copy? We can resend your invoice to the purchase email on file.

Duplicate charges?

Banks sometimes show temporary authorizations. If a duplicate posts, contact us with screenshots and we’ll resolve it.

Frequently Asked Questions

Is MemoMaster a medicine?

No. MemoMaster® is a dietary supplement and is not intended to diagnose, treat, cure, or prevent any disease.

How long does one bottle last?

Each bottle contains 60 capsules — a 30-day supply at 2 capsules per day.

Do you offer subscriptions?

Purchases are one-time unless explicitly stated at checkout.

Can I change my shipping address after ordering?

Yes, if the order hasn’t shipped yet. Contact us immediately with your Order ID and the correct address.

How do I start a refund?

Go to Refunds & Guarantee and click Start Refund. Include your Order ID and purchase email.

Contact Support

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  • Hours: Mon–Fri, 9:00–18:00 (UTC−3)

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